Refund policy
Havana’s 13 Refund Policy
We hope you love your Havana’s 13 purchase. Because many of our products are personal-care, cosmetic, spiritual, or handcrafted items, the following refund policy applies.
Refund Eligibility
Eligible, unopened, unused, and unworn merchandise may be returned within 14 days of delivery or purchase for store credit. Items must be in their original packaging and accompanied by proof of purchase.
For health and hygiene reasons, the following items are final sale and are not eligible for refunds or exchanges:
- Lip balms, lip glosses, lotions, bath products, cosmetics, and other personal-care products
- Opened self-care kits
- Earrings
- Candles or incense that have been burned or used
- Custom, personalized, or special-order items
- Gift cards
- Clearance, discounted, or promotional items
Jewelry and Crystals
Eligible jewelry must be unworn and returned in its original condition and packaging.
Natural crystals may vary in color, size, shape, texture, and pattern. These natural variations are not considered defects.
Damage caused by normal wear, improper handling, exposure to water or chemicals, or accidental breakage is not eligible for a refund or replacement.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If an item is damaged during shipping, defective, or incorrect, contact Havana’s 13 within 48 hours of delivery.
Please include your order number and clear photographs of the item and packaging.
Once the issue has been verified, Havana’s 13 may offer a replacement, store credit, or refund. Please do not discard the item or packaging until your claim has been reviewed.
Shipping Costs
Original shipping charges are nonrefundable.
Customers are responsible for return shipping unless the order arrived damaged or an incorrect item was sent.
Havana’s 13 is not responsible for returned packages lost in transit, so tracked shipping is recommended.
Order Cancellations
Cancellation requests must be submitted within two hours of placing the order.
After an order has entered processing or has shipped, it cannot be canceled.
Refund Processing
When a monetary refund is approved, it will be issued to the original payment method.
Processing times vary by financial institution and may take 5–10 business days after approval.
Havana’s 13 reserves the right to deny refunds that do not meet the requirements of this policy.
Nothing in this policy limits any rights provided to customers under applicable law.
For assistance, please contact us through:
Please include your name and order number.
